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Job Description

Skills
Minimum of 3-5 years of previous experience in a similar role.
Should be versatile and committed professional with fair knowledge and experience of Freight Forwarding, and Shipping in UAE.
Must possess excellent communication skills in English, both written & verbal. Must be computer savvy, and enjoy networking with agents to develop and maintain business relationships.
Excellent interpersonal skills, workflow optimization and ability to learn from experience and pro-act in client servicing.

Salary: 6000

Liaise with all Agents for competitive rates and services.
 Prepare Rate list to key destinations for broadcasting to Sales
 Correspond with agents for smooth terms of transportation, transshipments, multi point loading movements and final deliveries.
 Constantly support Sales for best rate and terms from agents to secure inquiry
 Constantly be in touch with all agents by way of email / skype to ensure an active business relationship.
 Occasionally prepare quotations.
 Generate Analysis on Agent business
 Provide Customers support and follow up for smooth shipping operations
 Support in preparation of MIS reports as needed by management.
 Securing booking confirmation from vendors.
 Maintaining SOP for customers.
 Shipment follow up with sales, customers and vendors.
 Opening of the job cards with complete details.
 Process flow execution and monitoring.
 Customer liaison, feedback and reporting.
 Service failure should be communicated to sales person and to customer within the same day.
 CS will be the key contact and responsible for retention of customer.
 Informing documents requirement / qualifying the documents / pre-alerts.
 Ensuring file and documents compliance.
 Raising dispute and follow up.
 Shipment tracking and updating.
 Periodical reporting.
 Dispute filing and follow up.
 Waiver and discounts follow up and closing.
 JIP reports and closing.
 Ensure that the jobs are handled as per the set SOP.